Design Thinking

Design Thinking

Design Thinking

December 2, 2014a 2 mins read, written by marcel

When it comes to design thinking, it comes down to three buzzwords: empathy, creativity and analysis. Three important words to get to know and learn from our customers.

Customer Journey Management

Customer Journey Management

September 29, 2014a 2 mins read, written by marcel

Managing the journeys your customers have. How do you manage those journeys? How do you prioritize?

Ideation Workshops

Ideation Workshops

September 29, 2014a 2 mins read, written by marcel

Having fun at workshops is what we’re good at. But mostly adding value by doing merely nothing. Actually, you and your customers are doing the job of talking to each other. Having the right discussions. Learning from each other.

Service Development

Service Development

December 10, 2014a 2 mins read, written by ronald

A big and distinctive step in our approach is transforming the brainstorm output into real experiments and prototypes. We have Service Developers who think and work like Service Designers.